H2o+Something
H2o+Something guarantees that you will always receive the coral you ordered in the photo (WYSIWYG). If a coral does not have the quality you expected from the photo, we will contact you for a suitable solution that you certainly will not be able to reverse. Additionally, we provide a DOA (Dead on Arrival) guarantee. This means that we guarantee that you will receive the ordered coral in a healthy state. If that is not the case, we will come up with a suitable solution.
What should you do if it is not the right coral or if the coral is not in the right condition?
Important Points
The DOA guarantee applies, in particular, only if the following points have been followed: Check the shipping address given in the order confirmation email. We assume no liability if the package can’t be delivered due to the wrong address. If you want to change a delivery address before we send the order, please call us by all means (+351 96613 56 03). We can’t guarantee timely changes by email.
Delayed Delivery If a package is delayed by the delivery service, nevertheless, the possibility of acceptance must be ensured. Also, wet or damaged packages must be accepted in any case. There is always a chance that the animals are still alive and will recover completely. A complaint is only possible if the delivery has been accepted.
Unsuccessful Delivery If delivery is not successful, please contact UPS at the following number: +49 (0) 69 66 40 50 60. Keep the tracking number on hand and inform the nice staff on the phone about the problem. Point out that the package should be delivered again today or inquire about alternatives, e.g., collecting the package at a branch of the deliveryman. If you can’t solve the problem or need assistance, you can contact us, of course.
Absence During Delivery We always provide your phone number, but nevertheless, there is no guarantee that the deliveryman will call. If you aren’t available for delivery at short notice, please leave a note for the deliveryman about an alternative delivery option.
5-Day Guarantee: 100% Risk-Free If your new coral addition does not stay alive for 5 days, we will issue you a store credit or replacement with the same coral.
Conditions to qualify for the 5-Day Guarantee:
No refunds on lives corals; only store credit!
*Live corals credit cannot be used for shipping rates. We do not cover shipping charges.
*Discounted corals get either replacements or credit for the amount paid, not the item's original price. Chargebacks without contacting us via email are illegal.
We firmly encourage someone to be available at the time of delivery, or the guarantee will be void!